1. Consultation
We analyze your case: who the supplier is, which documents were issued, how the correspondence was handled, and what amounts were paid.
Based on this, we give an honest assessment of the real chances of success.
If the probability of recovery is high, we proceed.

2. Case Preparation
You provide all available deal details:
seller contacts, bank details, invoices, specifications, product photos, and correspondence.
We draft a legally sound claim to the Chinese party and involve specialists fluent in Chinese language and law.
Every case is unique — no templates, no guesswork.

3. Outcome
After our actions, you receive one of the following:
A refund to your account

Shipment of the goods if the supplier agrees to fulfill the obligation

Or an official conclusion stating that recovery is impossible (usable for international claims or court proceedings)

Case Example:
A client from Dnipro paid $8,000 for auto parts. The supplier never shipped the goods.
After analyzing correspondence and payment documents, we identified the legal entity in Shenzhen, contacted them via a local representative, and secured a $6,700 refund within 18 days.